DEVOLUCIONES, EXPLICADAS
La compraste. No te queda bien. ¿Y ahora qué?
Te hacemos las devoluciones fáciles porque somos hinchas, no una gran tienda. Así funciona, paso a paso.
30
Day quality promise
Damaged, defective, or just plain wrong? Email us inside 30 days and we sort it. Refund or replacement, your call.
14
Day cooling-off (UK)
Changed your mind? Send it back unworn within 14 days for a full refund, UK Consumer Contracts Regs 2013. Customised name+number prints excepted.
£0
Restocking fees
None. Never. The price you see is the price you pay, and the refund is the price you got, no maths trickery.
How to return a kit
- Email support@kithappens.store
Include your order number (it's in your confirmation email, starts with #) and a quick line on what's wrong. - We respond within 24 hours
Real human reads it, replies, and sends a UK return address. We don't bounce you to a self-service form. - Pop it in the post
Keep the original packaging if you can. Royal Mail tracked is fine, keep your receipt and we'll cover the postage on quality issues. - Refund processed within 5 working days of receipt
Back to the original card. Bank can take a couple of extra days to settle.
Quick answers
What can I NOT return?
Two things: (1) kits with custom name & number printed (UK CCR 2013 personalisation exception), (2) anything obviously worn, washed, sweated through, mud on it. Damaged-on-arrival is a different conversation, email us and we sort it.
Do I pay return postage?
Quality issue (something was wrong with the kit), we cover return postage. Change-of-mind return, you cover postage. Royal Mail second class is usually around £4 for a kit-sized parcel, totally fine.
How fast is the refund?
We process within 5 working days of receiving your return. Then your bank takes 1-3 working days to put it back on the card. So worst case ~10 working days door-to-door, usually faster.
Can I exchange instead of refund?
Yes, just say so in your email. We do refund + new order rather than literal swap because it's faster and more reliable. You don't lose anything.
What if it's a Christmas gift and the receiver wants a different size?
Email us with the original order number, we extend the change-of-mind window to 30 January for orders placed 1 November onwards. Just ask.