FAQs
Asked. Answered. No spin.
But are these even legit?
Nope, and we don't pretend they are. These are unofficial replicas, not licensed by FIFA, UEFA or the clubs. They come from the same factories that stitch the official £80 versions, we just skip the brand-licensing fee. Same materials, same fit, no royalty markup. We call it Officially-Unofficial.
How long does delivery take?
UK: 4-7 working days, tracked, free, no minimum spend.
EU (Germany, France, Spain, Italy, Netherlands, Ireland and all other EU countries): 5-10 working days, tracked, free, no minimum spend.
USA & Canada: 7-14 working days, tracked, shipping calculated at checkout.
Rest of world: 7-14 working days, tracked, shipping calculated at checkout.
Dispatched next working day. Tracking link emailed when it leaves the warehouse.
What's your returns policy?
30 days from delivery, no quibble. UK consumer law gives you 14 days as a statutory right; we extend it to 30 because the kit should be right when it arrives. Damaged, off, or just not what you expected? Email support@kithappens.store with a photo and we'll sort it.
Are the sizes true?
Run a touch slim. We recommend ordering one size up if you're between sizes or you like a relaxed fit. Full size chart on every product page (S-4XL, with chest, length, height and weight ranges). If we get it wrong, we cover the return.
Can I add a name and number?
Yes, pick the option on any kit's product page. £5 extra. Heat-pressed, properly aligned, won't peel off after one wash. Add it before checkout, we can't apply printing after dispatch.
Why are they cheaper than the official ones?
Because the £80 sticker isn't paying for the shirt. £71 of that £80 goes to brand licensing, retailer markup, distributor margin, and marketing. £9 actually buys the shirt itself. We charge for the shirt. The maths is in the receipt: why £22.99.
Do you ship outside the UK?
Yes — we ship worldwide.
Free tracked shipping on every UK and EU order, no minimum spend (Germany, France, Spain, Italy, Netherlands, Ireland, Portugal and the rest of the EU).
USA, Canada and Rest of World: shipping calculated at checkout, tracked on every order, 7-14 working days.
EU customers: import VAT may be collected by your carrier on delivery — see our shipping policy for details, or message us on WhatsApp (+44 7377 455377) for an exact landed-cost quote before ordering.
What if I get the wrong size?
Send it back inside 30 days, unworn with tags, and we'll exchange or refund. We cover the return postage if the issue is on us (defect, mis-shipped). If you just want a different size, customer covers postage. Full instructions: returns page.
Is the quality actually good?
We test every kit before listing. 4.9★ across 1,020+ shipped orders. If you're worried, the 30-day quality promise covers you, we'll refund or replace anything that doesn't hold up.
Can I track my order?
Every order ships tracked. You'll get a tracking link by email when it's dispatched. If something goes silent for 48+ hours, hit us up at support@kithappens.store and we'll chase the carrier.
Can I cancel or change my order?
If we haven't dispatched yet, yes, email support@kithappens.store ASAP and we'll catch it. Once it's gone to the carrier (usually within 24 hours of order), it's on its way. You can still return it once it lands.
Do the kits come with shorts?
Adult kits are shirt only by default, add matching shorts at checkout for £3.99. Kids kits include shorts. Always check the product page for what's in the box before ordering.