Are these official kits?

No. They're replica kits, same factories, same materials, no licensing tax. The crests are embroidered, the sponsors are sublimated, the construction is identical to retail. We don't carry the official Premier League or FIFA logos because we're not paying the licensing fee that drives the £80 price tag.

Will the quality match an £80 official kit?

Side by side, you'd struggle to tell them apart. The polyester is the same. The crest stitching is the same. The fit is the same. What's different: there's no Nike box, there's no FIFA hologram, there's no badge tax. £22.99.

How long does UK delivery take?

4-7 working days, tracked, free, no minimum spend. We dispatch next-day Monday-Thursday from Manchester. Order before 1pm Friday and we'll catch the Friday post.

What sizes do you stock?

S to 2XL on most adult kits. Selected ranges go to 3XL. We stock kids' sizes (3-4 to 13-14 yrs) on the most popular national + Premier League kits. If between sizes, size up.

What if it doesn't fit or I don't want it?

14 days to return for a refund (UK consumer law). 30 days if it's faulty. Email support@kithappens.store, we send you a return label, refund hits your card within 5 working days of us receiving it. No restocking fees, no forms.

Can I add a name and number?

Yes, £5 extra. Pick a name (up to 12 characters) and a number (1-99). Pressed in the same factory finish you'd see on a retail shirt. Adds 24 hours to dispatch but doesn't change the delivery window.

RÜCKGABEN ERKLÄRT

Gekauft. Passt nicht. Was nun?

Wir machen Rücksendungen einfach, weil wir Fans sind, keine Händler. So funktioniert es.

Day quality promise

Damaged, defective, or just plain wrong? Email us inside 30 days and we sort it. Refund or replacement, your call.

Day cooling-off (UK)

Changed your mind? Send it back unworn within 14 days for a full refund, UK Consumer Contracts Regs 2013. Customised name+number prints excepted.

£0

Restocking fees

None. Never. The price you see is the price you pay, and the refund is the price you got, no maths trickery.

How to return a kit

Email support@kithappens.store
Include your order number (it's in your confirmation email, starts with #) and a quick line on what's wrong.
We respond within 24 hours
Real human reads it, replies, and sends a UK return address. We don't bounce you to a self-service form.
Pop it in the post
Keep the original packaging if you can. Royal Mail tracked is fine, keep your receipt and we'll cover the postage on quality issues.
Refund processed within 5 working days of receipt
Back to the original card. Bank can take a couple of extra days to settle.

Quick answers

What can I NOT return?

Two things: (1) kits with custom name & number printed (UK CCR 2013 personalisation exception), (2) anything obviously worn, washed, sweated through, mud on it. Damaged-on-arrival is a different conversation, email us and we sort it.

Do I pay return postage?

Quality issue (something was wrong with the kit), we cover return postage. Change-of-mind return, you cover postage. Royal Mail second class is usually around £4 for a kit-sized parcel, totally fine.

How fast is the refund?

We process within 5 working days of receiving your return. Then your bank takes 1-3 working days to put it back on the card. So worst case ~10 working days door-to-door, usually faster.

Can I exchange instead of refund?

Yes, just say so in your email. We do refund + new order rather than literal swap because it's faster and more reliable. You don't lose anything.

What if it's a Christmas gift and the receiver wants a different size?

Email us with the original order number, we extend the change-of-mind window to 30 January for orders placed 1 November onwards. Just ask.